The Financial Mechanism Office (FMO)

Scope Grants Management Systems As an Information Technology Officer, you will work in the Grants Management Systems Unit (GMS), a team whose main responsibilities are managing the development and user support for our grants management IT system named GrACE. GrACE is an acronym for Grants Administration and Collaboration Environment. GrACE is a documentation, information, reporting and business process system which is custom designed for the EEA and Norway Grants. GrACE is used daily by over 1000 users in 20 countries around Europe. The system is designed and planned by the FMO with the collaboration of an external software company for development and maintenance services. The team’s tasks include project management, analysis, implementation, testing, quality control, continuous maintenance of GrACE and handling the GrACE Support Desk. The GMS Unit is also responsible for information management and several other central systems, such as SharePoint, support portals for various topics, a central planning calendar, and a tool used for banking integration. The GMS Unit does not perform general IT tasks, as the FMO receives IT equipment and support from EFTA IT. The GMS Unit prides itself on giving personal and quality support responses to users of the systems. This also includes analysing the support questions and improving GrACE where it would be beneficial to do so. The GMS Unit is the liaison between all the various departments in the FMO with an overview of all tasks and functionalities, and tailors GrACE and the information management systems to work optimally for both the FMO and all the users externally. You will be reporting to the Head of the GMS Unit. You may be asked to travel occasionally within Europe. Tasks The main tasks of the Information Technology Officer will include:  Offering support to the users of the grants management and records management systems including problem analysis and follow-up;  Facilitating the support communication between FMO and GrACE developers;  Application management of the grants management and records management and archiving systems;  Logging change requests based on user needs and participating in testing of new features;  Driving contributions needed for ensuring that the organisation has end-user friendly and effective IT application;  Liaising with stakeholders and gathering requirements;  Providing training to the users of GrACE, both within the organisation and for external users;  Creating user manuals, preparing documentation, presentations and training material;  Supporting decommissioning legacy systems and disposing of their information;  Assisting in other IT related tasks as needed.