Jobs

Short Description   We are seeking a proactive and customer-focused IT Supporter to provide technical assistance and support to the AO employees. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting end users, maintaining IT equipment, and ensuring the smooth operation of IT systems and services. Since the role is officialy based in the AO headquarters, a proximity living in Davos area is strongly desired. Main Responsibilities   Ensure first-level support for users via phone, email, and on-site for software and hardware issues. Install and set up hardware for end-users. Document and track all support requests in our ticketing system. Maintain and update user documentation and the knowledge base. Provide support for internal training courses and events. Collaborate on internal IT projects as needed. Support our offices in Davos, Zizers and Zurich.

Short Description   Purpose of the Role: This combined role covers both strategic information security leadership and operational IT security management. As Information Security Responsible (ISR), the position holder defines the security strategy, owns governance and risk oversight, and ensures compliance with agreed information security requirements at an executive level comparable to a CISO function. As IT Security Manager, the position holder translates this strategy into effective structures, processes, controls, and operational security practices in close collaboration with the Head of Infrastructure, Head of IT, the IT Management Team, and relevant stakeholders.   Reporting line: Direct report to Head of IT, line to CEO in case of conflicts of interest in relation to the role of Information Security Responsible   Place of work: Davos, 3 days per week in office Main Responsibilities   Strategic security leadership and governance: Define, align, and maintain the information security strategy, policies, standards, ISMS, and governance model in line with organizational objectives, regulatory requirements, and stakeholder expectations. Risk, compliance, and control oversight: Identify, assess, and manage information security risks; ensure agreed security controls are implemented, monitored, audited, and continuously improved. Security operations and incident management: Lead and coordinate cyber security operations, incident response, threat analysis, threat hunting, remediation activities, lessons learned, and operational security reporting. Security architecture and technical control management: Oversee secure configuration, hardening, patch management, monitoring, and security architecture in collaboration with IT leadership, infrastructure, enterprise architecture, and operational IT teams. Business continuity, crisis, and stakeholder communication: Contribute to business continuity and crisis management for IT security matters, including preparation, testing, communication, post-incident reviews, and management reporting. Awareness, training, and collaboration: Promote security awareness and training in coordination with HR and management, and ensure effective collaboration across IT, business stakeholders, governance bodies, and external partners. Vendor management and budget responsibility: Support IT partner and third-party security management, contribute to vendor security assessments, and develop, monitor, and report on the central IT security budget.

Main Responsibilities Project Management Plan and manage clinical studies within the framework of scientific and legal guidelines Manage the project portfolio of the assigned clients, coordinating all projects and activities of the assigned clients in order to assist them in achieving their strategic goals Support the clinical operations team to achieve strategic goals and improve internal processes Main contact person for budget development and budget tracking Provide training about budget development and tracking to the team members as required Prepare and coordinate and if required, conduct site initiation visits, monitoring visits and site close-out visits Coordinate the development of Clinical Investigation Plans, Case Report Forms and provide operational expertise as required  Coordinate and develop essential documents for the execution of clinical studies  Validation and control of quality of clinical data Compile and archive study documents  Periodically review study budgets  Provide status information on study data to AO ITC management and clients as required Maintain contact with Principal Investigators and Study Nurses  Evaluate clinical data in collaboration with the Biostatistician, the Medical Advisor and the Medical Writer  Generate budgets for studies and present them for approval to the clients  Define resource allocation for projects and inform other groups on resources required   Contractual negotiations with the study sites   In General Main contact person for clients  Represent AO ITC in Research Commissions  Planning and coordination of the annual research budget  Portfolio management, supervision and overview of dediacted research activities at AO ITC   Quality System The employee performs all tasks in alignment with the requirements of the ISO 9001 quality management standard and actively contributes to maintaining and improving the quality system. The employee undertakes additional responsibilities and duties as assigned by the line manager to support operational and organizational needs related to the Quality Management System.